Legal

Accessibility Statement

Last updated

Introduction

At Oneday Insurance TPA Inc., we believe everyone, regardless of ability, should be able to access, understand, and use our digital content. This Accessibility Statement outlines our approach, current standards, known limitations, and how you can request assistance or provide feedback.

Standards, Scope & Ongoing Compliance

We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG 2.1, Level AA) as our reference standard for creating accessible web content. Our commitment covers:

  • Our website, mobile web, and public-facing digital properties

  • Content, navigation, layout, and assistive technology compatibility

  • Ongoing audits, manual testing, and remediation efforts

We recognize that accessibility is a journey. We continually review and improve our site’s accessibility as technology and standards evolve.

Known Limitations & Third-Party Content

While we strive for full accessibility, there may be limitations, including:

  • Certain embedded media or third-party widgets that don’t fully conform

  • Older pages or content not yet updated to current accessibility standards

  • Documents (PDFs, Word files) created before our accessibility policy was in place

When such limitations are identified, we’re committed to providing alternative access (e.g. a text version) upon request. Some embedded third-party content, such as insurer widgets from Humania Assurance, may not fully conform.

Feedback, Requests & Contact

If you encounter a barrier, need assistance accessing content, or would like an alternative format, please reach out:

  • Email: support@onedayinsurance.ca

  • Phone: 1-800-655-2795

  • When contacting us, please include the URL of the page, a description of the issue, and your preferred format.

  • Our team will respond within 5 business days and make reasonable efforts to resolve the issue promptly.

  • Any information you share is handled in accordance with our privacy policy.

  • You can also reach us through our contact page.

Training, Internal Process & Governance

  • All team members involved in content creation, design, and development receive training on accessibility best practices, inclusive design, and assistive technologies.

  • We conduct periodic accessibility reviews and audits.

  • Remediation is prioritized based on severity and user impact.

  • We maintain documentation of our accessibility work, progress, and future goals.

  • Our accessibility and content teams follow our editorial guidelines to ensure consistency and inclusivity.

Policy, Review & Versioning

  • We review this Accessibility Statement at least annually or whenever there is a significant change to our website or digital infrastructure.

  • The date of last review or update will be clearly displayed (as shown above).

  • Changes or revisions will be documented for transparency.

Legal & Disclaimer

This statement describes our commitment to accessibility; however, it is not a guarantee of perfect accessibility. This site is intended for general informational use and does not substitute professional advice or service. Third-party content linked from our site may not always comply, and we are not responsible for those external pages. For accessibility guidance and consumer rights information, visit the Financial Consumer Agency of Canada (FCAC).

Use of this site remains subject to our terms of use.

For any legal or compliance questions, contact us at support@onedayinsurance.ca.