Make a claim
We'll help you get it started.
Filing a claim should never be harder than the need demands. Our role is simple: we help you gather and sign the basic paperwork, then pass everything to Humania Assurance, the insurer that issued the policy. The insurer reviews the claim, makes the decision, and pays the benefit.
Step by step
The claims process, in three steps.
Let us know
Contact us by email or phone to let us know you intend to file a claim. We'll confirm what basic information is needed for the policy and send you the insurer's claim forms.
We pass it to the insurer
Once the forms are signed and the documents are together, we forward everything to Humania Assurance. From there, the insurer reviews the claim and verifies the details, and may reach out if anything more is needed.
The insurer decides and pays
The insurer makes the decision on the claim. If approved, it pays the death benefit to the beneficiary or beneficiaries by cheque or bank deposit, depending on the policy.
Before you start
Who can file, and what you'll need.
Who can file a claim & when
- The beneficiary or beneficiaries named in the policy may submit a claim after the insured person’s passing.
- The claim should be filed as soon as reasonably possible after the insured’s death.
- In certain cases (for example, the contestability period or an investigation), additional documentation or waiting may be required.
Required documents & information
- The death certificate (certified copy)
- A copy of the policy document or the policy number
- The claimant’s identity documents (driver’s licence, passport)
- Any medical, coroner, or police reports (if requested)
- Additional documentation the insurer may request (hospital records, cause of death)
Contact & support
Reach us however is easiest for you.
If you have questions or need help getting the paperwork together, we're happy to point you in the right direction.
Oneday TPA Inc.
14845 Yonge St, Suite 302
Aurora, ON L4G 6H8
You can also reach us through our contact page for additional assistance.
How can Oneday help with my claim?
We help you get the claim started. We confirm what basic information the policy requires, send you the insurer’s forms, and pass everything along once it’s signed. From there, the claim is reviewed by Humania Assurance, the insurer that issued the policy.
How long will the claim take?
That depends on the claim and its circumstances. Once your paperwork reaches the insurer, the review and its timing are in the insurer’s hands, and it will reach out directly if anything more is needed.
Who pays the claim?
Humania Assurance, the insurer that issued the policy. The insurer reviews every claim, makes the decision, and pays the benefit.
How is the benefit paid?
If a claim is approved, the death benefit is paid to the beneficiary or beneficiaries by cheque or bank deposit, depending on the policy.
What if I can’t find the policy document?
That’s okay. Share your name, the name of the insured, and any details you remember (policy number, issue date, and so on), and we’ll pass them to the insurer so it can locate the record.
If you remain dissatisfied with a claim decision, our Complaints Policy explains how to escalate.
Protecting your own family starts with one honest quote.
If handling a claim has you thinking about your own coverage: simple questions, no medical exam, and a decision within 24 hours.
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