Legal

Disclosures

Last updated October 23, 2025

Introduction

At Oneday Insurance TPA Inc., transparency is at the core of how we serve Canadians in Ontario, Alberta, British Columbia, New Brunswick, and Nova Scotia.

This Disclosures page explains our business model, licensing, underwriting relationship, compensation structure, and regulatory oversight, so you know exactly how we operate and what to expect as a client.

Our Business Model & Compensation

Our role:
Oneday TPA Inc. operates as a third-party administrator (TPA) and licensed life insurance intermediary. We are not an insurance company. Our role is to facilitate applications, administer policies, and support customer service on behalf of our underwriting partner.

Underwriting partner:
All life insurance policies offered through Oneday are underwritten by Humania Assurance Inc., which assumes all underwriting and financial risk associated with these policies.

Compensation / commissions:
Oneday receives commissions or fees from Humania Assurance for the policies we facilitate. These amounts are determined by our contractual agreement with Humania.

No hidden fees:
We do not inflate premiums or add administrative surcharges to cover internal operations. Product pricing and terms are based solely on Humania Assurance’s underwriting and pricing practices.

Agent / staff remuneration:
Any agents or internal team members may receive fixed payments for policy administration. They do not receive variable incentives or bonuses tied to premium size or product upsells.

To learn more about how we compare coverage options, explore our life insurance resources.

Licensing & Provincial Regulatory Oversight

Oneday is licensed and operates in compliance with all applicable provincial regulations.

Provincial licensing:
We hold valid life insurance intermediary or agency licenses in Ontario, Alberta, British Columbia, New Brunswick, and Nova Scotia.

Regulatory oversight:
We are accountable to the provincial regulators in each jurisdiction, including:

Underwriter regulation:
Our underwriting partner, Humania Assurance Inc., is regulated under federal and provincial insurance laws.

Product compliance:
All products offered through Oneday meet applicable legal and regulatory standards in the provinces in which they are sold.

Underwriting & Risk Assumption

Risk borne by insurer:
Humania Assurance assumes full financial and underwriting responsibility for all life insurance policies. Oneday is not the insurer and does not make underwriting or claims decisions.

Assessment process:
Depending on eligibility and product type, underwriting may require health questionnaires, medical exams, or paramedical assessments. Underwriting decisions are made exclusively by Humania Assurance.

Declines or modified offers:
Applications may be declined, approved at modified terms, or issued with rated premiums or exclusions based on Humania’s underwriting criteria.

Conflicts of Interest & Disclosure Policy

Managing conflicts:
Oneday’s compensation arrangements and relationships are structured to minimize conflicts of interest. Where a potential or actual conflict may arise, for example, preferential compensation terms or other benefits from our underwriter, we disclose this to clients and manage it in accordance with regulatory requirements and the CLHIA Guidelines.

Independent content:
Our educational materials (guides, blog, calculators) are created independently of sales or commission considerations. Content creators do not receive commissions tied to products mentioned in educational materials.

Clear product disclosure:
Where insurance products are discussed, we clearly state that they are underwritten by Humania Assurance Inc.

Sponsored content:
Any sponsored or promotional material involving partners is clearly labeled to ensure transparency.

Terms, Precedence & Legal Framework

The terms, conditions, features, exclusions, and definitions found in your official policy document (issued by Humania Assurance) always take precedence over general information on this website.

If there is any conflict between this disclosure and applicable provincial or federal law, the governing law or regulation prevails.

This page is provided for transparency and informational purposes and should not be considered legal, tax, or financial advice.

Privacy & Personal Information

Oneday is committed to protecting your privacy and the confidentiality of your personal information. All data collected through our applications and administrative processes is handled securely and in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and our Privacy Policy.

We collect and share only the information necessary to administer your insurance policy and to meet legal, regulatory, and contractual obligations.

Complaints & Consumer Recourse

We take client concerns seriously and strive to resolve all complaints fairly and efficiently.

If you have a complaint or concern about a product or service, please refer to our Complaints Policy for detailed information on how to submit and escalate your concern.

If you remain unsatisfied with the outcome, you may contact your provincial insurance regulator for independent review.

Updates & Versioning

We review this disclosure annually, or whenever there are changes to our compensation, licensing, or partnerships.

Significant updates will be documented internally and communicated publicly if required by regulation.

Last updated: October 2025, Version 1.3

Contact & Inquiries

For questions or requests related to our disclosures or business practices:

Email: support@onedayinsurance.ca
Phone: 1-800-655-2795
Mail: Oneday TPA Inc.
14845 Yonge Street, Suite 302
Aurora, ON L4G 6H8

You can also visit our Contact Page.

Please include your name, contact details, and your question or concern.
We aim to respond within five (5) business days.